Hello fellow humans placing orders! We’re also fellow humans and we will work to dispatch your order to you as quickly as possible. But, due to the overwhelming demand of customer service requests due to the United States Postal service being very slow about updating shipping status here are a few things to note re: shipping.
We’re super chill folks at High Maintenance and we will always 100% do the right thing and make sure our people are taken care of. But, given the outrage over shipping delays from some of our customers we find it vitally important to remind people that we too, are people.
This photo is the city of Detroit at the beginning of July. We lost nearly $3,000 in packages (and our owner lost her house) and some of y’all were not chill about it. Of course they’ve been replaced and re-shipped but please understand that we can only control the following:
Shipping you reliable and excellently sourced products in a timely manner
Shipping these products to you and providing tracking in a timely manner.
No shipping is free at all ever. It’s just baked into the cost of the product. Our shipping charge is modest and 90% of the time doesn’t cover the cost of packaging your item for shipping so that it is not broken. Some of our items are $1. If we offered free shipping they would have to be $4. See how that works?
We are an independently owned and operated business in a highly regulated market. We are not Amazon or Wal-Mart or Burger King. Once your package is shipped if your local post office moves slowly or the USPS decides to take a day off from updating tracking status please understand we do not own the United States Post office and cannot Colombo-style sleuth where your package is.
We ship Monday-Saturday and are closed on Sunday. If you place an order on Saturday at 4pm, please note that it will not ship until Monday. Orders placed before 2pm ship same day.
I mean, you can try. But if your order gets seized because the country you’re trying to forward it to considers our products to be illegal please do not contact us for a refund. It is 100% your responsibility to know the legality of these products in your location outside of the United States.
Backordered products generally ship in 1 week or less but we ask that you be aware of the state of our current universe and that we are experiencing unprecedented supply chain delays. If you do not want to wait, please do not order a backordered product.
As long as you entered your address correctly, it wasn’t seized because you tried to be sneaky and order illegal products to a regulated area and it was no ones fault but happenstance, we’ll replace your order.
If you would like insurance on your order, use the “Get it Faster” option to ship Priority Mail which will be insured against loss.
Our shipping software will send the following emails to the address you used at checkout. Before opening a shipping inquiry or asking for a status update please check your spam folder.
- Order has been dispatched
- Tracking status updated with date
- Out for Delivery
- Order Delivered
All of our items ship USPS unless otherwise noted for larger orders or pallets (which require freight delivery). All orders ship within 24 hours with the exception of Sundays and postal holidays.
Flat Rate Delivery $3.95 (or free over $50)
USPS Ground Parcel
Delivery in 3-5 working days (excluding holidays) but up to 7 depending on how speedy the Post Office is feeling.
Click and Collect (FREE)
Order online and collect from our store in as little as 20 minutes. Local pickup is based on our brick and mortar location. Please do not choose this option if you are not in Detroit.
Get it Faster ($9.95)
USPS Priority Mail
Delivery in 2-3 working days (excluding holidays) but up to 5 depending on how speedy the Post Office is feeling.
There may be products in this store that are subject to local, state, or national regulations, and it is the customer’s obligation to ensure compliance before placing an order. Customers with questions about High Maintenance Terms & Conditions are encouraged to contact us via email at firstname.lastname@example.org.
There may be products in this store that could be restricted in your city, county, or state. It is the customers’ obligation to check local laws before ordering.
Shipping: Our goal is to ship every order within 2 business days. We will make every attempt to meet that goal, but High Maintenance is not liable for shipping delays due to unforeseen circumstances, weather or natural disaster, carrier demand or disputes, domestic/international customs or embargos, or seasonal shipping demand. Special or custom orders may require additional lead time.
All domestic orders are shipped USPS Priority.
What is your returns policy?
We take quality seriously. It’s the foundation of our brand heart. All of our products are shipped in sealed packages from fresh inventory. If you feel that the quality of your product is not as described please contact us immediately and we will make it right.
Due to the nature of the endocannabinoid system (the highway for CBD in your body) not everyone will have the same response. We make no medical claims, promises, or guarantees. Our products are not intended as a cure, treatment or magic pill for health concerns.
Each and every body is unique and everyone’s experience with hemp is unique. Our job is to source the highest quality available on the market and match that with product education so you can make informed choices. We will not accept returns due to a product not “working”.
Our labs are all 3rd party verified and we independently verify labs when working with suppliers so we can confidently say that our products are premium quality. Click Here to view hemp flower COAs in one place. We do our best to keep these up to date but always feel free to ask if you have questions.
I received the wrong item
Oh no! Not cool at all. But hey, free wrong item! Please contact us immediately and we will make it right.
My order arrived damaged
We battle test our packaging to make sure it’s crush proof, foolproof and can make it through the mail undamaged (seriously, we stepped on boxes to test them). If a package arrives to you damaged, please contact us immediately and we will make it right.
Where should I mail my authorized return?
We do not accept returns of perishable (hemp, CBD) products due to safety concerns. If for some reason your purchase needs to be refunded we will not require you to return it to us.
How do I receive customer support?
We love talking to our customers! You can use the handy chat box to the right to leave us a message if an account rep isn’t online or find us on Instagram, Facebook or shoot us an email at email@example.com
What do I do if I entered an incorrect shipping address?
Sorry, we cannot be responsible for packages shipped to the wrong address due to user error. If your package is returned undelivered, we will mail it to you at your cost. Since we offer free shipping, you will have to pay shipping if we need to re-ship your order.
Via Social Media
Contact us via our public Facebook or Instagram pages for a speedy reply!
For questions regarding your personal data, and instructions on how to access or delete your stored information, please visit our Privacy Notice.
Local Pickup Hours
- Weekdays: 10:00a-10:00p
- Saturdays: 10:00a-10:00p
- Sundays: 10:00a-10:00p
- Holidays: nope
16551 E Warren
Detroit Mi 48224
Our brick & mortar location is currently closed due to COVID
Warehouse // Wholesale Address
Our fulfillment center is not open to the public, to coordinate local pickup of wholesale orders contact your sales rep.
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